Frequently asked questions
✿ When will I receive my order?
If your order includes a video, it takes 5 days to prepare for shipping. Orders without a video are usually packed within 3 days. Once your order has shipped, you’ll receive an email with tracking details. Delivery generally takes 4-7 days within the U.S. and its territories. 🚚
✿ Do you ship internationally?
We currently ship only within the U.S. and its territories, but we’re working on expanding to more regions soon. ✈️
✿ When will my packing video be posted on TikTok?
if you purchased a TikTok packing video, it’s usually posted within 1 week after your order is placed. We post one video daily, and they are posted in the same orders that the orders were received. We appreciate your patience as we take some time to create and edit. You can see it on @berrycutescoops 🎥
✿ How can I customize or add a note to my order?
If you’d like to add a special note or customization request, please include it in the “Special Instructions” section at checkout. You can mention your preferences for characters, colors, or any other specific requests.
Please keep in mind that customizations can’t be guaranteed; every order is a fun mystery surprise packed with love! 🤍
✿ Are returns or exchanges accepted?
As each mystery order is custom-packed, we do not accept returns, exchanges, or cancellations. (˶ᵔ ᵕ ᵔ˶)